Frequently Asked Questions About Your Stay
1What are visiting hours?
There are no set visiting hours, but please be respectful of your loved one’s roommates. Visitors are welcome to use the common areas (library, conference room, patios, dayrooms), if available. Please note that we cannot accommodate overnight visits.
2Is there a limit to the number of people who can visit at one time?
Due to space and privacy concerns, we suggest that no more than 2 persons visit at a time in the room. Visitors may reserve common areas, if available.
3Is there any private space available to use?
Private spaces may be reserved for visitors. Please contact the Business Office to reserve a meeting room.
4Can children visit?
Children may visit with adult supervision. During flu season, especially when flu activity is prevalent in the community, we may need to temporarily restrict visits by children.
5Can we bring a family pet to the facility?
Pets are welcome to visit. Pets must be leashed or properly restrained during visits and should always have up-to-date vaccination records. We reserve the right to set limits on pet visits if safety concerns are identified. Please be sure to clean up after your pets.
6Can I take my loved one home for a visit?
We understand that therapeutic outings or overnight stays with family members can greatly enhance the quality of life of our seniors. If you are planning to take your loved one home for a visit, please notify our charge nurse so we may provide you with care instructions, including medication management.
7Can residents receive mail?
Residents may receive mail, unless otherwise requested by the resident or responsible agent. Some residents prefer to have their mail forwarded to family members or their responsible agent.
8Is smoking permitted in the facility?
Smoking is not allowed in the facility. There is a designated outdoor smoking area in the patio.
9Where should I park when I come to visit?
Visitors may park in any available designated parking space in front of the facility or on the campus. Please do not block the emergency exit gate.
10Can I bring in my loved one’s favorite food?
To ensure resident safety and well-being, please check with the charge nurse when bringing food into the facility for your loved one. If you have questions about the types of food, snacks, diet, or diet texture, please contact the dietitian.
11How often will a physician or health professional visit?
A physician and/or health professional designated by the physician to evaluate residents must visit at least monthly for the first three months of a resident’s stay and then at least every 60 days thereafter. Our licensed nurses will contact the physician or designee if there are any changes in condition.
12How do I find out about activities provided for the resident?
Activity wellness calendars are prominently posted on each resident unit. You may also request a written copy from the receptionist.
13What role do social services play?
Social service workers play an invaluable role in coordinating ancillary services, such as dental, vision and hearing evaluations, transportation and in providing psychosocial support.
14Can a resident request a haircut at the facility?
We have licensed beauticians that provide haircuts, permanents, shampoos, and styling on-site. The activities staff can assist in scheduling these services.
15Will my loved one’s room have a television?
We do not provide televisions. Each room has television cables and residents may bring in their own televisions. We do provide access to cable networks, including Japanese language programs.
16Will my loved one have telephone access?
Residents may choose to bring in their own cellular phones or install a landline in their room. Residents may also use the telephone at the nursing station or, as available, may use the wireless facility phone in their room.
17Will my loved one have Internet access?
We provide internet access throughout the resident and common areas. Please ask the business office for the password.
18How often will the therapy staff work with a rehabilitation patient?
Medically-necessary therapy services (physical, occupational and/or speech) are provided as ordered by the attending physician. We do not provide post-hospitalization rehab services under Medicare or Medicare HMO plans. Upon completion of therapy sessions or upon physician orders, we do offer a restorative nursing program to maintain or improve resident strength and balance.
19Who do I talk to about questions regarding financials, billing, and/or admission paperwork?
All questions related to billing, finances and/or admission paperwork should be addressed with the Business Office Manager.
20Will Medicare cover my stay in the facility?
Medicare does not cover intermediate care services.
21Who do I talk to about food preferences? Are there alternate options to each day’s menu?
You may speak with our dietitian about diet orders, textures, nutrition goals and food preferences. We offer alternate menu items for lunch and dinner.
22What do we do if we have personnel concerns?
We sincerely strive to promote person-centered and culturally-sensitive care to all of our residents. If you have concerns about nursing personnel, please contact the Director of Nursing or Administrator. Other personnel concerns should be referred to the department manager.
23What is an ombudsman?
The long-term care Ombudsman is a resident advocate that acts as an impartial third-party to facilitate the resolution of resident or family concerns. We strongly encourage you to follow our internal grievance procedures and bring any concerns to the attention of the Administrator, Social Worker or Nursing Director. We would be happy to meet with you to address any concern.